There were lots of confusion amongst the drivers as whom they are meant to be taking. This resulted in a lot of wasted time and huge delay before we got onboard.
Driver was very impatient and careless with the bags. He broke one of our new bag handles and didnt care about it and just drove off.
The wait a the airport for pick-up seemed inordinately long, especially considering the number of cars on duty that looked empty.
The one that did pick us up had 3 drop-offs. Our trip was calculated to be 4050 minutes google but took more like two or two and a half times that. The driver went beyond our destination suburb to the furthest drop-off first, then the second and us last even though we were the closest destination to the pick-up point. We ended up wasting nearly the whole day because we got to the hotel much later than we wanted to and didn't have time up our sleeves for the rest of the day.
Upon arrival at LAX the directions were easy enough to understand, we had to wait for a driver that was going in the Anaheim direction and that did not take to long. The only issue was that the driver was not very happy with the fact that the booking had been made and paid for on line and he was not able to charge more. This was a shared ride with up to 11 people and boy did he make sure he pickup up 11 people, All in all it was ok and was better than paying the huge price of a taxi for the 45 minute drive, if I ever go back to LA I would use the service again. Thanks