Tour was good, no significant complaints at all. It just felt a bit disorganized at times with the staff trying to separate who was going where (Pompeii, Sorrento, etc), and that a lot of time was wasted trying to figure this out, which meant less time for Pompeii and Sorrento sights. The lunch provided was really good. The tour guide and included entrance into Pompeii was super helpful as well. 2 hours in Pompeii is not enough, but definitely gives you a good taste.
I think for the money, it was ok, but not fantastic or even close to great. I want just first of all say that Maria, the tour guide for the first part of our tour in Pompeii had a very disorganized way of getting this tour started for the day. We had a couple of people who were not in the right location to meet up and get started. We waited for them which was ok. I would want someone to wait for us if we were in the wrong location. After this I was hoping we would be on our way to Pompeii. Instead, we spent at least an hour total between the first amount of time waiting for the people who were in the wrong location and then to move on and find people to pick up along the street to go on the tour and also pick people up at a hotel for a tour. This all was time we could have been spending at Pompeii. Instead we ended up with only about an hour and a half at Pompeii. We really felt rushed and my husband was especially disappointed because he had wanted to see Pompeii his entire life. I feel like at least the extra hour that was wasted with getting there along with all the other picking up of people and trying to sell more tours for more people to join us for this tour was such a waste of our time.
The day did get better after the Pompeii tour. Those that were going to Sorrento went and had a nice lunch, pizza, drink and ice cream. Then we had a different guide, Alex for the rest of the afternoon. We took about a 25 minute drive to Sorrento. Alex took us on a walking tour of Sorrento. It was very pretty and the 2nd half of our day was a lot less hectic and more enjoyable.
Overall, for the cost, if you plan to charge at least 100 a person, things should be organized and prompt. This was definitely chaotic for the first half of the day.
Pompeii is a great place to see! Incredible history!!
To set expectations: We got off the cruise ship and walked past all the tour buses in search for our bus, we had to exit the port secure area - where all the Taxis were hanging out. The tour guide Maria was there holding a sign with our name on it. She led us to the main street to get on the bus, which was a bit of a walk. The bus stopped several times along the way to pick up other tourists. We got to Pompeii within 35 minutes. We collected our headphones or earphones so you don't have to crowd the tour guide. There is a chance to stop and use the restroom/bathroom/WC/toilet before we set off on the tour. Wear sensible shoes and if you get thirsty - bring a bottle of water. You will walk up hill, down, and on rock bumpy roads. To say the road is cobble stones - its not the tiny cobbles but large boulders so take care in walking!! The tour lasted about 2 hours and in the end we were exhausted. The tour guide took us to a local restaurant bit of a walk for lunch. The pre-arranged lunch offered pizza or spaghetti with a cold soda, water, or coffee/tea included. There were bathrooms available and were clean too. The group split into two - we paid to go to Sorrento and the other group paid to Mount Vesuvius.
Following lunch we took off to Sorrento - a beautiful town located on the side of a hill and overlooked the ocean. WOW it was spectacular! The tour included a stop to taste Limoncello which is made local. On the way back to town if you sit on the ocean side of the bus you may get lucky to catch a glimpse of the sunset. Our lovely tour guide returned us to the ship with an hour to spare before the ship departed.
The trip is very well worth it and since we were NOT interested in the cheap tourist shopping we felt the time spent in Sorrento was just right!
This was my first trip to Italy. I booked several excursions through Viator and was very pleased. The excursion to Pompeii was a trip of a life time, I was not disappointed. The coach bus was clean, the driver and tour guides were friendly and knowledgeable, and the sites were interesting.
We also visited Sorrento, this is a city I would like to visit again. It was a small quaint city along the Mediterranean countryside, the views of the mountains and M. sea were spectacular.
The one recommendation I do have is there should be signage directing customers to the Viator excursion meeting area. There was none resulting in my having to search for the pickup area in a country I was unfamiliar with.
Très beaux sites, bons guides mais je n'ai pas apprécié la formule: différents bus se sont rejoints à Pompéi pour une première partie de la visite. L'un des bus a été pris dans un accident, certains tours ont démarré tard... cela a retardé tous les groupes!!! Une fois la visite de Pompéi terminée pour TOUS, nous sommes allés dîner pizza très bien mais ambiance chaotique et les groupes ont été repartagés selon l'activité choisie en PM. Nous n'avons pas eu beaucoup de temps en PM à cause du retard de certains bus le matin. C'est important de comprendre comment ils fonctionnent avant de réserver!
Pompéi, très beau, guide compétente, mais impression d'être à la course: 2 heures ne permettent de voir que le strict minimum. Gros problème avec les WC qui sont en nombre très insuffisant et qui ont aussi provoqué des retards pour le début des visites!
Sorrento, loin mais joli. Si c'était à refaire avec Viator, je n'irai qu'à Pompéi!
This was a wonderful tour, and well organized. The only thing was the crowd of cruise passengers coming off the boat and all the tours trying to gather up the passengers. It was just a bit confusing, but, we found each other just fine. The bus ride took us to Pompeii, where the guide gathered us all up and gave us head sets, then there was bit of a wait while some went to the rest room. Be sure to be in hats, and have some water, if you go on a hot day. Pompeii was very crowded, so stay close to your guide. After the tour, we went for Pizza. This was great, and refreshing after a hot day. Then we split up, as some of the of the group chose to hike the volcano, and some took the Sorrento trip. I was with the Sorrento trip. What a lovely drive to this seaside town. We were able to follow our guide as he took us thru the town, and let us stop in a cute shop to taste Limoncelo. I only wished that we had a little more time to discover Sorrento,, all the shops looked inviting.. The tour got us back to the ship with plenty of time left. I highly recommend this tour. I always use Viator.
The ship docked at 8:00 AM. The meeting time for the tour was 9:15 AM. We met and there was another couple who was supposed to join us, but didn't come to the meeting point. We were supposed to wait 10 minutes, but we waited at least 1/2 hr. for them, and finally left. Had a very nice tour of Pompeii. Guide was knowledgeable and very thorough. It started raining during the Pompeii tour, but no one can change the weather. We walked to a pizza restaurant where we had lunch. There was a choice between pizza and spaghetti. Everyone chose pizza, so I can't say how the spaghetti looked. We were at the restaurant for a long time. After everyone was finished eating, we were there for another 30-45 min. Finally got on the road to Sorrento, which was 45 min. drive from Pompeii. It rained the entire time, so traffic was slower than usual, I think. When we arrived at Sorrento we had 35 min. to walk around on our own, before boarding the bus again. We did none of the things described in the tour for Sorrento. It was very slow driving back to the port. There was some flooding in an underpass. The bus made it through the high water just fine. We were back at the port 15 minutes after the all aboard time. But some ship excursions were slowed by the rain also, so many passengers arrived after all aboard. I understand the rain caused a delay in transportation. But leaving the port late and leaving the restaurant late would have given us another hour in Sorrento. In hind site, we wished we had done the half day tour to Pompeii and returned to the ship. The extra time and money to visit Sorrento was not worth it.